bakaroart
Services / Strategy
Customer retention and churn analysis
Find out who stops coming back, when, and what it costs you.
New customers are expensive and lost ones are quiet: they rarely complain, they just do not return. We read your own records — orders, bookings, renewals, support threads — to show where customers drop away, which ones are worth winning back, and which moments in your service predict that they will leave. Then we design the follow-up that keeps them, and measure whether it does.
- Price
- Priced after a diagnostic
- Timeline
- Agreed before work starts
- Built for
- Businesses with repeat customers, memberships, subscriptions or renewals who suspect they are losing people but cannot see where.
What you get
Retention baseline
How many customers return, how quickly they lapse, and what a lost customer is worth, from your own numbers.
Churn drivers
The moments and segments that predict a customer will leave, ranked by how much revenue they cost.
Win-back and retention plan
The follow-up, reminders and service changes most likely to keep people, with the human hand-off designed in.
Measurement
A monthly view of retention by segment so you know whether the changes are working.
How it runs
01
Week 1
Gather
We take your customer records with sensitive data removed and agree what a lost customer means for you.
02
Weeks 1–2
Analyse
Retention curves, churn drivers and the value at stake, explained in plain language.
03
Week 3
Design
The retention plan, ready to run with us or with anyone.
Questions we hear first.
What data do you need?
Orders, bookings or renewals with dates and values, and any support or cancellation notes, with names and contact details removed. If you do not have enough history, we say so before you pay.
Start with the diagnostic.
A person replies within one business day. If the fit is right, that reply contains the diagnostic scope, the input checklist and the fee. If not, we say why.
Also in Strategy: Customer journey mapping, Touchpoint & experience design, Market & competitor analysis, Audience & behavioral analysis, SEO and local search, New businesses and new products.