bakaroart
Services / Strategy
See every step from stranger to regular — and exactly where you're losing them.
We map the whole path a customer travels — the first ad they see, the late-night search, the website, the wait, the purchase, the follow-up — and pinpoint the moments where people quietly leave. Our multi-agent system grounds the map in evidence: it reads your reviews, your competitors, and your own data so the journey reflects reality, not a whiteboard guess.
01
Every stage from unaware to loyal, built from real signals — reviews, search behavior, your analytics — not assumptions.
02
The specific moments customers abandon, ranked by how much they cost you. You'll know where to spend first.
03
What the customer is feeling — anxious, rushed, skeptical — at every touchpoint, because emotion decides more than features.
04
The handful of changes that recover the most customers for the least effort, ready to hand to us or anyone.
This is what you actually receive — a real journey map from our Verra clinic concept. Every stage, the emotion curve, the drop-off, and the move we'd make at each step.
Customer journey map · concept
Dana, 34 — finding a dentist
New to the area, a tooth that's started aching, comparison-shopping clinics at 9pm.
Customer journey map for Dana, 34 (finding a dentist), across 6 stages. Sentiment dips lowest at the Consideration stage (the biggest drop-off) and peaks at the The visit stage.
Scroll the map sideways →
See it in context in the Verra case study →
Gather
Week 1
Our multi-agent system pulls reviews, competitor journeys, and your data; we interview you and a few customers.
Map
Week 1–2
We build the journey, mark the leaks, and quantify what each one costs.
Prioritize
Week 2
A ranked plan, walked through with you — what to fix first and why.
See it applied
A booking and intake experience for a multi-location dental clinic that treats scheduling like checkout — three taps from open to booked — and an agent that handles intake, insurance questions, and pain triage so the front desk isn't the bottleneck the whole business waits on.
Most funnel audits look only at your website analytics. We map the whole experience — including the offline and emotional moments analytics never see — and our multi-agent research grounds it in what customers actually say, not just what they click.
Tell us where it hurts. Plan, price, and date within two business days.