bakaroart
Services / Strategy
See every step from stranger to regular — and exactly where you're losing them.
We map the whole path a customer travels — the first ad they see, the late-night search, the website, the wait, the purchase, the follow-up — and pinpoint the moments where people quietly leave. Our multi-agent system grounds the map in evidence: it reads your reviews, your competitors, and your own data so the journey reflects reality, not a whiteboard guess.
Every stage from unaware to loyal, built from real signals — reviews, search behavior, your analytics — not assumptions.
The specific moments customers abandon, ranked by how much they cost you. You'll know where to spend first.
What the customer is feeling — anxious, rushed, skeptical — at every touchpoint, because emotion decides more than features.
The handful of changes that recover the most customers for the least effort, ready to hand to us or anyone.
A real journey map from our Verra clinic demo: every stage, the emotion curve, the drop-off, and the move we would make at each step.
Customer journey map · concept
Dana, 34 — finding a dentist
New to the area, a tooth that's started aching, comparison-shopping clinics at 9pm.
Customer journey map for Dana, 34 (finding a dentist), across 6 stages. Sentiment dips lowest at the Consideration stage (the biggest drop-off) and peaks at the The visit stage.
Awareness
A dull ache she can't ignore. The customer Notices sensitivity, waits a few days, then decides she needs a dentist.
Pain point: No idea who's good, who's nearby, or who takes her insurance.
Our move: Show up in local search with real availability and accepted insurance visible up front.
Consideration
Four tabs open at 9pm. The customer Compares clinics — reviews, hours, prices — ready to commit tonight.
Pain point: Every site buries booking behind a form or a phone number — and they're all closed.
Our move: Make availability the homepage: the next open slots render above the fold, bookable at 9pm.
Booking
Held in three taps. The customer Picks a location, a time, and a reason; the slot is held before any forms.
Pain point: Insurance uncertainty is the last thing that could still scare her off.
Our move: Hold first, ask later — and the agent answers insurance questions from the clinic's real policy.
Pre-visit
The wait, without the anxiety. The customer Gets reminders, fills intake online, moves the appointment once herself.
Pain point: No-shows and forgotten paperwork are where clinics normally lose the slot.
Our move: Automatic reminders, one-tap reschedule, and intake collected before she arrives.
The visit
Walks in already known. The customer Arrives; the front desk already has her details; she's seen on time.
Pain point: If intake isn't synced, she repeats everything — friction at the worst moment.
Our move: Intake synced to the front desk, and a deliberately calm checkout — the peak we design for.
Advocacy
Comes back, brings family. The customer Books her six-month recall, leaves a review, refers her partner.
Pain point: Most clinics never follow up; recall and reviews stay manual and slip.
Our move: Automated recall and a review request timed to the peak — turning one visit into a relationship.
Scroll the map sideways →
01
Week 1
Our multi-agent system pulls reviews, competitor journeys, and your data; we interview you and a few customers.
02
Week 1–2
We build the journey, mark the leaks, and quantify what each one costs.
03
Week 2
A ranked plan, walked through with you — what to fix first and why.
See it working
Not a client project: a working demo of the same capability, with an interface you can click through and an agent you can talk to.
Most funnel audits look only at your website analytics. We map the whole experience — including the offline and emotional moments analytics never see — and our multi-agent research grounds it in what customers actually say, not just what they click.
A person replies within one business day. If the fit is right, that reply contains the diagnostic scope, the input checklist and the fee. If not, we say why.
Also in Strategy: Touchpoint & experience design, Market & competitor analysis, Audience & behavioral analysis, SEO and local search, Customer retention and churn analysis, New businesses and new products.