bakaroart
Services / Strategy
Touchpoint & experience design
Every moment a customer meets your business, designed to feel like one business.
A customer judges you at every touchpoint — the ad, the inbox, the storefront, the receipt, the reminder text. Most small businesses design these in isolation, so they feel like five different companies. We design them as one deliberate experience, so trust compounds instead of resetting at every step.
- Starting at
- from $5,000
- Timeline
- 2–3 weeks
- Built for
- Businesses whose ads, website, emails, and follow-up look and sound like they came from three different companies.
What you get
Touchpoint inventory
Every place a customer meets your brand today, mapped and graded — including the ones you forgot you had.
Experience standards
One voice, one look, one promise applied across each touchpoint, so the whole journey feels intentional.
Key-moment redesigns
The two or three highest-impact touchpoints redesigned in full — usually first contact, purchase, and follow-up.
Peak-and-end plan
Deliberate design of the most memorable moment and the last one — the two that decide what customers tell others.
How it runs
01
Week 1
Inventory
Map and grade every existing touchpoint against the experience you want.
02
Weeks 1–2
Design
Set the standards, redesign the moments that matter most.
03
Week 3
Equip
Templates and rules so your team holds the standard without us.
See it working
The demo this comes from.
Not a client project: a working demo of the same capability, with an interface you can click through and an agent you can talk to.
Questions we hear first.
We can't afford to redo everything at once. Where do we start?
You shouldn't redo everything. We find the two or three touchpoints carrying the most weight — usually first impression, the moment of payment, and the follow-up — and fix those first. The rest follows the standards we set, on your timeline.
Start with the diagnostic.
A person replies within one business day. If the fit is right, that reply contains the diagnostic scope, the input checklist and the fee. If not, we say why.
Also in Strategy: Customer journey mapping, Market & competitor analysis, Audience & behavioral analysis, SEO and local search, Customer retention and churn analysis, New businesses and new products.